Privacy Policy

Last Updated: [Insert Date, e.g., June 3, 2025]

Welcome to the mobile game application, developed and operated by Wanzi Technology (Wuhan City) Co., Ltd. (“we”, “us”, or “our”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our App, and outlines your rights regarding that information.

By downloading, accessing, or using the App, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy.

1. What Information Do We Collect?

To provide our services and improve your experience, we may collect the following categories of information:

  • Device Information: Operating system version, device model, unique device identifiers (e.g., Android ID, Advertising ID), IP address, screen resolution, language settings, time zone, network status (e.g., Wi-Fi or cellular).

  • Game Usage Data: Game progress, achievements, scores, virtual item acquisition and usage records, in-game events (e.g., level start/end, purchase attempts), crash logs, performance data (e.g., frame rate, loading times).

  • Advertising-Related Data: If you choose to view ads or if our Game contains ads (served through third-party ad networks), we or our advertising partners may collect Advertising IDs (e.g., Google Advertising ID), ad viewing and click information, and ad interaction data.

  • In-App Purchase Information: If you make in-app purchases (e.g., buying virtual currency, items), payment processing is handled by Google Play. We do not collect your full payment card details but receive transaction information related to the purchase (e.g., order ID, purchase time, item name, amount). Google Play's privacy policy applies.

  • Other Information You Provide (Optional): Contact information (e.g., email address) or feedback content provided voluntarily when using customer support features. Username or other information provided if you create an account within the Game (if applicable).

Please Note: We do not actively collect sensitive personal information (e.g., government ID numbers, biometric data, precise geolocation (unless essential for a game feature and you explicitly grant permission)). We do not knowingly collect personal information from children under the age of 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information promptly.

2. How Do We Use Your Information?

The information we collect is used for the following purposes:

  • To Provide and Operate the Game Service: To ensure the App functions correctly, save your game progress and settings, and enable in-game features (e.g., multiplayer, leaderboards).

  • To Improve and Optimize the Game Experience: To analyze user behavior data to understand game performance, identify bugs, balance gameplay, and develop new features.

  • To Personalize Service (if applicable): To provide personalized game content or recommendations based on your gameplay habits (subject to your consent).

  • To Send Notifications (if applicable and with your consent): To send you information about game updates, events, or promotional offers (you can opt-out in device settings or within the Game).

  • To Display Advertisements (if applicable): To serve relevant advertisements to support the free-to-play model and measure ad effectiveness.

  • To Process In-App Purchases: To fulfill your purchase requests.

  • For Customer Support: To respond to your inquiries, feedback, or complaints.

  • For Security and Compliance: To detect, prevent, and address fraud, abuse, security incidents; to comply with legal obligations.

3. How Do We Share Your Information?

We only share your information in the following necessary circumstances and take strict measures to protect its security:

  • Service Providers: We engage trusted third-party service providers to perform functions on our behalf (e.g., data analytics providers, cloud storage providers, advertising platforms). These providers process data according to our instructions and agreements and are obligated to maintain confidentiality. (Please list key third-party SDKs you use and link to their privacy policies here, e.g.:

  • Legal Requirements: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.

  • Protection of Rights and Safety: To protect the rights, property, or safety of our company, our users, or the public as required or permitted by law.

  • Corporate Transactions: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. We will require the new owner to honor this Privacy Policy or seek your consent.

  • With Your Consent: We may share information with other parties when we have your explicit consent to do so.

4. Data Storage and Security

  • Storage Location: The personal information we collect is stored primarily within China. If cross-border transfer is necessary for business purposes, we will strictly comply with applicable Chinese laws and regulations (such as undergoing security assessments) and ensure your information receives protection equivalent to that described in this Privacy Policy.

  • Retention Period: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Game data is typically retained for a period after you uninstall to allow progress restoration (specify timeframe based on your settings). Anonymized or aggregated data may be retained indefinitely.

  • Security Measures: We implement reasonable technical and organizational security measures (e.g., encryption in transit, access controls) designed to protect your personal information against unauthorized access, use, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

Depending on your jurisdiction and applicable laws (such as China's PIPL, GDPR, CCPA/CPRA), you may have the right to:

  • Access and Rectification: Request access to and rectification of your personal information.

  • Deletion (Erasure): Request deletion of your personal information under certain circumstances.

  • Withdraw Consent: Withdraw your consent where processing is based on consent. Withdrawal does not affect the lawfulness of processing based on consent before its withdrawal.

  • Restriction of Processing: Request restriction of processing of your personal information under certain conditions.

  • Data Portability: Request a copy of the personal information you provided to us in a structured, machine-readable format (where applicable).

  • Object to Processing: Object to certain types of processing (e.g., direct marketing).

  • Lodge a Complaint: Complain to a relevant data protection supervisory authority.

How to Exercise Your Rights: To exercise any of these rights, please contact us using the details provided at the end of this policy. We may need to verify your identity before fulfilling your request.

6. Children's Privacy

Our App is not directed to individuals under the age of 13. If you are under the age of 13 (or the age of digital consent in your region), please do not use the App or provide any personal information to us. If you are a parent or guardian and believe your child under 13 has provided us with personal information, please contact us immediately.

If we learn that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to delete that information promptly.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. The updated policy will be posted on this page with a revised "Last Updated" date. Material changes (e.g., significant changes in purposes, methods, or sharing practices) may be communicated to you via an in-app notice, push notification, or announcement on our website. We encourage you to periodically review this page for the latest information. Your continued use of the App after the effective date of any revised policy constitutes your acceptance of the changes.

8. Contact Us

If you have any questions, comments, concerns, or requests regarding this Privacy Policy or our privacy practices, or if you wish to exercise your rights, please contact us at:

We will review and address your inquiry promptly and respond within a reasonable timeframe after verifying your identity.

Puzzles

Engaging word puzzles for an immersive gaming experience.

Email：puzzlemaster@neoplay.com

© 2025. All rights reserved.